Respecting customers’ privacy is the utmost responsibility of every company. These days, everything is data driven and digitalisation has made our personal information public to companies.
Recently, Jo Tiffin-Lavers (28) from Bromley told Croydon Advertiser that her personal information, including messages and pictures, were “viewed” by Samsung employees when she left her phone at the Samsung store to the get its screen repaired.
The screen of her Samsung mobile phone got crashed and she left her phone at Samsung Repair Centre in Centrale shopping centre, Croydon. According to Tiffin, she was told that it would cost £260 and her phone would be returned back.
Jo was asked to disable the phone’s lock-code by an employee for getting it repaired and she did that hoping a brand of high repute like Samsung would not access her personal information.
When she left her phone at the Samsung repair centre, the staff their returned her SD card and SIM card and told her to unlock the phone. Later, she went back to collect it after receiving a confirmation mail.
“I dropped my phone off and paid at around 2:50pm, they gave me back my SD card and SIM card and had me unlock my phone. I went and picked it around 5:15pm after they’d emailed me. I only had an old iPhone with me with no SIM to tell me the time and check my email.”
After returning home, she looked at her phone and gallery and found that 12 very private pictures were uploaded to her cloud.
“Got home that evening and looked at my gallery. About 12 very private pictures were in my gallery with that day’s date and time stamped at 15:49. I checked and they’d been uploaded to my cloud, whether accidentally or not I don’t know.”
She also checked her WhatsApp and Google activity to confirm whether her phone and private information was accessed and the results were shocking.
“I told my other half and he checked a WhatsApp message he’d sent me just before I handed my phone over, that I hadn’t read and it had a read receipt of 3:28pm. I then checked my Google activity and it logged access to my Instagram account on my Samsung phone at 4:18pm and WhatsApp at 4.33pm.”