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    Uber India’s Casual Response Sparks Outrage as Man Shares Wife’s Troubling Encounter with Cab Driver

    Vandita SharmaBy No Comments3 Mins Read18K Views

    Instances of dissatisfaction with Uber and Ola drivers, whether due to overcharging or misbehavior, are not uncommon. Recently, attention was drawn to such concerns when a Delhi resident highlighted safety issues and overcharging by an Uber driver. Taking to the social media platform X, formerly known as Twitter, the man recounted his wife’s distressing experience as a passenger, calling for accountability from Uber India.

    Uber Takes Action

    Gajender Yadav, an X user, condemned the Uber driver’s conduct as “unacceptable.”

    He alleged that the driver attempted to overcharge his wife and criticized Uber for failing to respond to her distress calls during the incident. According to Yadav, his wife encountered the issue after just a 1 km ride in Delhi, where the driver demanded an additional Rs 200. Despite his wife pressing the SOS button for assistance, Uber did not intervene or address the situation.

    uber driver overcharging

    Yadav took to X to identify the cab driver, warning others against taking rides with him, and expressed frustration with Uber’s lack of action. He shared a screenshot detailing the accused driver’s information.

    “If you are in Delhi….don’t take ride with KARAN….car number DL1RTB4168”.

    “Absolutely nonsense behavior from @Uber_Support @Uber_India cab driver. After driving for 1 km….cab driver started asking for Rs 200 extra. My wife even pressed SOS button for help from Uber 2 fix this matter. It’s been 2 days and not a single person from Uber care to know exactly why SOS was pressed. No follow up. That’s the condition of UBER INDIA”

    Uber’s response, asking for confirmation of the cash payment to the driver, further irked Yadav, who stressed that the issue was primarily about passenger safety rather than monetary concerns.

    Although Uber refunded the money, Yadav continued to question the company’s understanding of passenger safety concerns. He highlighted the driver’s inappropriate behavior and the malfunctioning SOS button, expressing disbelief at Uber’s response.

    Yadav later updated his post regarding the complaint about the SOS button, revealing that Uber claimed it was a third-party feature not managed by them. He also shared a safety helpline number provided by Uber for emergencies, urging others to prioritize their safety and sharing his positive experience with the helpline.

    After Yadav’s post gained traction, Uber reached out to him, informing him that the accused driver’s account had been terminated and assuring him that the driver’s cab would no longer be available on the platform. Yadav expressed gratitude for the support received from X users.

    With 2.2 million views, Yadav’s post prompted others to share their Uber experiences in the comments, emphasizing the importance of being prepared for such situations.

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