Stand-up comedian Abhijit Ganguly recently criticized the IndiGo Airlines in a now deleted post, slamming the airline for their AI assistant, which he claimed that was ineffective at understanding fans’ queries with a desi accent.
Abhijit Ganguly recently shared his frustrating experience with IndiGo Airlines. He revealed that he tried to perform web check-in but encountered an error message saying “no passenger selected” on the dashboard.
Abhijit Ganguly Slammed IndiGo’s AI Bot That Hardly Understands Desi Accent
After struggling to get through to customer care for 10 minutes, Ganguly tried to take the help of IndiGo Airlines’ AI assistant called Dottie. However, he was unable to do so as he found that Dottie was not able to understand his desi accent, so he had to use a fake American accent to get the bot understand his PNR number.
Eventually, after a lot of efforts, Dottie finally connected him to a customer car official, who made his repeat the PNR number again. To his disappointment, customer care informed him that it was “some different department headache” and they were unavailable because of heavy workload.
Ganguly further criticized IndiGo, calling it just another “sarkari company masquerading as a private entity.” He sarcastically remarked that despite cost-cutting measures like cushion-less seats, the airline still manages to frustrate passengers with unresolved trivial issues. He wrote:
“Daily I try to think I’ll be a calm person, but @IndiGo6E just doesn’t let me. Try to web check-in, keeps showing no passenger selected even though I have selected. Try for 10 minutes, then give up and call their customer care. They have a Dottie or something AI person who tries to understand the thing while just not getting your accent. You feel like an idiot trying to tell your PNR to a machine and when they repeat to confirm it’s just something else. Dottie keeps hearing some other alphabets only.”
He added: “Finally after five minutes of struggle and emulating some American series accent, Dottie gets your PNR but now Dottie will try to get your issue, which also it keeps getting wrong. After 10 mins of all this Dottie finally gives the option to connect to a customer care, who makes you repeat your PNR and then afterwards says that’s some different departments headache, which has heavy workload so can’t connect now, pls call later. I mean WTF. Indigo is just a sarkari company masquerading asa private entity. Itni cost cutting kar li hai ki seats ke gatte and chai ke lids bhi hata diye hai, par phir bhi frustration mei maar daalna hai bas. If I ever die of high BP, I’m stating beforehand IndiGo will be solely responsible.”
Check out the screenshot:
In response, the airline issued the clichéd request to connect for further resolution, while the comic’s followers criticized IndiGo for its lackadaisical attitude.
