A passenger on an Air India flight from Delhi to Bengaluru had a disappointing experience recently. The passenger had paid an additional Rs 1,000 for a window seat but was given a broken one instead. Despite calling for an engineer to fix the issue, the problem remained unresolved, leaving the passenger frustrated.
Passenger Slammed Air India For Broken Seat; Airline Responds
The passenger took to social media to express their frustration over the incident. In his Tweet, the passenger shared images and videos of the broken seat and criticizing the lack of proper seating arrangements despite paying a premium price. The post read:
“Paid extra 1k for a broken window seat (22A) on Air India AI512 from DEL to BLR on 4th Apr. They called the engineer to fix it, but he couldn’t. Is this what I paid the flight fare for? Can’t I atleast expect a proper seat after paying so much?”
Check out the Tweet:
Paid extra 1k for a broken window seat (22A) on Air India AI512 from DEL to BLR on 4th Apr. They called the engineer to fix it, but he couldn’t. Is this what I paid the flight fare for? Can’t I atleast expect a proper seat after paying so much? @airindia @DGCAIndia @Ministry_CA pic.twitter.com/j2vxlcRbnt
— Name cannot be blank (@Kaijee04) April 6, 2024
Air India responded to the tweet, expressing regret for the inconvenience caused and asking the passenger to share booking details for further assistance. “Your feedback is crucial, and we apologize for falling short of expectations. We’ll investigate the matter and take corrective action. Thank you for bringing this to our attention,” they wrote.
Check out the reply:
In response to queries from netizens, the passenger mentioned that as of April 7, they had not been offered alternative seats, flights, or a refund.
However, on April 8, the user updated that Air India’s social media team had reached out and offered a coupon worth Rs 2,000. The user then sought opinions from netizens on whether this was fair practice and whether they were eligible for a full refund.
Check out the conversation:
The airline’s social media team got in touch and they are offering me a coupon of INR 2k. Now I’m not aware of my entitlements, does anybody know where I can find this? I saw some people saying that I’m eligible for a full refund.
— Name cannot be blank (@Kaijee04) April 8, 2024
This is not the first incident when passengers encountered issues with seats while flying with Air India. Recently, a woman traveling with her two children to Toronto shared her experience of broken seats and a malfunctioning entertainment system on the flight.
