In yet another incident of food delivery mishap by Zomato, a recent case has surfaced involving a mix-up in a customer’s order. A man had placed an order for a vegetarian thali for his pregnant wife, who strictly follows a vegetarian diet. However, instead of receiving the requested paneer thali, they were delivered a non-vegetarian thali. Needless to say, this mix-up caused significant distress to the couple.
Shobhit Siddharth, a user of the platform, took to social media to highlight the concerning incident involving his Zomato order.
Despite specifically requesting a paneer thali, he received a chicken thali instead. This mix-up was especially problematic as the vegetarian meal was intended for his pregnant wife, who had been advised against consuming non-vegetarian food during her first trimester. Siddharth emphasized the potential health risks associated with such an error, stressing the importance of adhering to dietary restrictions during pregnancy to ensure the well-being of his wife. Have a look at his tweet:
https://x.com/shobhitsid/status/1791871248810836256
During an interview with Hindustan Times, Siddharth underscored the significance of maintaining dietary restrictions during pregnancy and questioned Zomato’s oversight in fulfilling his order accurately. He directly addressed Zomato on social media, seeking an explanation for the mistake and highlighting the potential consequences of such negligence, particularly considering his wife’s delicate condition.
He shared images of his ordered food and the thali he received on the app, accompanied by a caption expressing his concerns and seeking clarification from Zomato.
Zomato promptly responded to Siddharth’s post in the comments section, expressing sincere regret for the inconvenience caused and acknowledging the distress experienced by Siddharth and his wife due to the incorrect meal. The company reiterated its commitment to respecting customer dietary preferences and assured Siddharth that they would thoroughly investigate the incident to understand what went wrong. They requested some time to conduct the investigation and pledged to provide a resolution via call or email.
Here’s what zomato replied:
https://x.com/zomatocare/status/1791875297736077512?ref_src=twsrc%5Etfw
Given the recurring instances of food mix-ups from Zomato, what are your thoughts on their operational efficiency? Share your opinions in the comments section below.
