The aviation industry has undergone a remarkable evolution since its inception, transitioning from modest origins to a thriving enterprise. For Indians, each flight has held a special significance, facilitating travel across the vast and diverse terrain of the country.
However, issues such as overcrowded airports, outdated equipment, and restricted airspace contribute to operational inefficiencies and frequent flight delays. Moreover, incidents involving unsatisfactory service or impolite staff are not uncommon on flights.
Specifically, criticism regarding the quality and presentation of in-flight meals has been recurrent.
Recently, a passenger aboard a Vistara aircraft expressed dissatisfaction with the meal service, likening it to “inedible” hostel food. This complaint gained traction on social media, sparking a mix of sympathy and criticism from netizens.
A user named Kripal Amanna drew attention by condemning Vistara’s food catering services in a post, accompanied by photos of the in-flight meal, describing it as reminiscent of unappetizing meals served in poorly managed hostel mess halls. He said,
“Wow! @airvistara your main meal aboard UK820 this evening evoked a sense of nostalgia! That of near-inedible meals served in a badly run hostel mess by indifferent cooks! Insipid flavors, the sort of texture that would indicate the chicken should have ideally been consumed hours ago, and the chocolate dessert, benchmarked perhaps to a kindergarten cookery project. Amazing!”
Wow! @airvistara your main meal aboard UK820 this evening evoked a sense of nostalgia! That of near inedible meals served in a badly run hostel mess by indifferent cooks! Insipid flavours, the sort of texture that would indicate the chicken should have ideally been consumed hours… pic.twitter.com/Gdgadwoq0C
— kripal amanna (@kripalamanna) March 7, 2024
Vistara promptly responded to the allegations, expressing disappointment at the passenger’s dissatisfaction and assuring adherence to high-quality standards in meal preparation.
“Hi Kripal, all our meals are prepared keeping the highest standards of quality in mind, and we are disheartened to note your disappointment.”
We request you to DM your flight details, phone number and a convenient time to get in touch with you so we can look into the matter and address the issue at the earliest. Thanks, Muskaan. https://t.co/IaDysdHZUk (2/2)
— Vistara (@airvistara) March 7, 2024
To address the issue promptly, Vistara requested the passenger to contact them directly with flight details, phone number, and a convenient time for discussion. However, this incident is not isolated, as numerous passengers have previously taken to social media to voice concerns about food quality on flights, indicating the widespread nature of the problem across the industry.
