The anticipation surrounding the arrival of a premium electronic device ordered online is often accompanied by doubts regarding its authenticity. Investing a significant sum in such a purchase raises concerns about falling victim to fraudulent practices in the online marketplace.
Frequently, dissatisfied consumers resort to social media to voice complaints regarding incorrect, defective, or counterfeit items received from e-commerce platforms. They also express frustration over delayed responses from customer service representatives. However, it appears that companies swiftly address these issues when they gain traction on social media platforms.
A prominent social media personality, known as ‘Gabbar Singh,’ recently took to ‘X,’ a popular social media platform, to express dissatisfaction with a purportedly ‘fake’ iPhone 15 received from Amazon.
With nearly 1.5 million followers on X, the user shared the disappointing experience of his recent Amazon purchase, accompanying it with a photo of the counterfeit product.
Sharing an image of the counterfeit iPhone 15 received from Amazon, the entrepreneur posted:
“Waah @amazonIN delivered a Fake iPhone 15. Seller is Appario. Tagged with ‘Amazon choice.’ No cable in the box. Total Dabba. Has anyone faced a similar issue?”
Waah @amazonIN delivered a Fake iPhone 15. Seller is Appario. Tagged with “Amazon choice” No cable in the box. Total Dabba. Has anyone faced similar issue? pic.twitter.com/QjUqR7dKSU
— Gabbar (@GabbbarSingh) February 23, 2024
This post by the social media influencer quickly gained traction, prompting a response from Amazon. The e-commerce giant, through Amazon Help, assured Gabbar Singh that they would address his grievance and provide an update within 6-12 hours, stating:
“@GabbbarSingh We’re sorry to know that you received an incorrect product in the package.”
@GabbbarSingh We're sorry to know that you received an incorrect product in the package. Kindly fill in your details here: https://t.co/QWA4qKz4Be, we'll get back to you with an update in 6-12 hours time. -Priya
— Amazon Help (@AmazonHelp) February 23, 2024
In a subsequent post, Gabbar Singh stated:
“Have filled the form. Pls initiate a return.”
Have filled the form. Pls initiate a return.
— Gabbar (@GabbbarSingh) February 23, 2024
Amazon Help responded:
“Thank you for confirming. Please wait for 6-12 hours, and our Social Media team will get back to you with a resolution via email. Your patience is appreciated.”
Thank you for confirming. Please wait for 6-12 hours and our Social Media team will get back to you with a resolution via email. Your patience is appreciated. -Priya
— Amazon Help (@AmazonHelp) February 23, 2024
Other users began sharing their own grievances with Amazon in the comment section.
Bro, I had similar issue with Amazon. These people @AmazonHelp will just keep you asking to send proofs and make you wait. And after certain time, they will say that they have checked with their internal team and right product was sent from our end. Sorry we cant assist.
— Abhishek Sayam (@high_with_love) February 23, 2024
https://twitter.com/PranavShar15079/status/1761087853231256063?ref_src=twsrc%5Etfw%7Ctwcamp%5Etweetembed%7Ctwterm%5E1761087853231256063%7Ctwgr%5E57195b5592e335e6d393dadcb6643399afe79b34%7Ctwcon%5Es1_&ref_url=https%3A%2F%2Fwww.postoast.com%2Ffake-iphone-15-delivered-by-amazon-responds%2F
filed a case in consumer court for a very callous delivery of iPhone 15. After multiple follow-ups and reformatting of my old iPhone ( exchange); waited for 7 days post the delivery date. Ended up buying from store directly. Amazon was trying to compensate me with 1500 ROFL
— Dhiman Chakraborty (@dhimanck) February 23, 2024
Why the hell you ordered online? They sold me a duplicate AirPod and it was so difficult to fight and get money.
— Sandeep Mall (@SandeepMall) February 23, 2024
Yes one of my friend has been defrauded. @amazonIN is actually selling fake products through its own Appario seller.
My friend got defrauded of 29K @sony_india headphones – sealed packet had fakesAmazon refused to take action. @amazonIN doesn't want to acknowledge insider…
— CA Nikita Kharakia (@NikitaKharakia) February 23, 2024
Following its viral spread, Gabbar Singh’s post garnered 1 million views, serving as a cautionary tale for online shoppers everywhere.