A customer took to social media to share her recent encounter with Swiggy, expressing dissatisfaction with the service provided.
Neha recounted her experience of ordering food from Swiggy for her children, only to have the delivery agent refuse to fulfill the order.
She detailed how her children had to settle for Maggi noodles instead.
Neha’s tweet gained traction, prompting Swiggy to swiftly issue a refund and address the issue via phone call.
Dear @Swiggy @SwiggyCares
I have ordered something from swiggy.
I have not received the order.
Your delivery boy denied to deliver the order and saying 'mere pas time nahi hai jo karna hai kar lo nahi le kar aunga order'
Where to go now? pic.twitter.com/tkNK3KkXNJ— Neha S 🚩 (@Neha_ns9999) February 5, 2024
The company responded to the viral tweet, reassuring Neha that the matter had been resolved.
@Neha_ns9999 Hope the team could sort this out over call. We're right here should you need us for anything 🙂
— Swiggy Cares (@SwiggyCares) February 5, 2024
Some social media users took the opportunity to comment on the situation, noting similarities between the delivery agent’s name and that of Indian cricket captain Rohit Sharma. Others pointed out the high price Neha paid for a vada pav, a street food item commonly available for a fraction of the cost.
On a lighter note Rohit Sharma has already delivered a win for India today 😃
— Parag Mandpe (@ParagMandpe) February 5, 2024
@Swiggy @SwiggyCares शर्म है कि नहीं🥹🥹
— न्यू बैंकर्स डायरी (@f4_f10_) February 5, 2024
In response to the incident, some users shared similar experiences of delivery agents falsely marking orders as delivered or cancelled, leaving customers to foot the bill.
Faced same issue as well. These delivery boys have been finding loopholes and @SwiggyCares can do nothing about it. Two times I have lost money due to this and never been contacted by anyone even after multiple complaints. I have stopped online ordering because of this
— Ravi Maurya (@RaviiMaurya) February 7, 2024
This incident has sparked discussion online. What are your thoughts on the matter? Share your opinions in the comments section below. For more trending stories, be sure to follow us on Telegram.