Encountering unpleasant situations during air travel with well-established airlines is not a common occurrence, but it is not entirely unheard of.
Recently, dietitian Khushboo Gupta shared what she described as her “worst” experience during a flight with Indigo.
She recounted the disturbing discovery of a live worm in her vegetarian sandwich on a flight from Delhi to Mumbai on December 29, even though she had paid for the meal. Gupta took to Instagram to express her disappointment, criticizing Indigo for both the deteriorating quality of food and declining service standards.
In addition to the distressing incident, Gupta highlighted the troubling response from a flight attendant. In her detailed social media post, she revealed that her request to inform fellow passengers about the incident for their awareness was met with a seemingly nonchalant reply. The flight attendant simply assured her,
“I will replace it with something else,”
without acknowledging the seriousness of the situation.
Rather than immediately addressing the broader issue or informing other passengers, the flight attendant promised to report the matter to the relevant department later.
Subsequently, an alternative food item was provided to Gupta, leading to her expressing significant dissatisfaction with both the initial incident and the handling of it by the airline staff.
Check out the post here: https://www.instagram.com/reel/C1bZbXJSqUr/?utm_source=ig_web_button_share_sheet
“I brought this issue under consideration to Create awareness … I don’t need any
Compensation or Refund ….
Just one assurance that Passenger Health & Safety should be your Top most Priority ….”
https://www.instagram.com/reel/C1bZbXJSqUr/?utm_source=ig_web_button_share_sheet
Gupta concluded her post by emphasizing the need for awareness, stating that she was not seeking compensation or a refund. Instead, she stressed the importance of prioritizing passenger health and safety, urging the airline to make it their topmost priority.
IndiGo responded to the incident
Indigo Airlines issued a response to the reported incident, acknowledging their awareness of the problem and expressing a commitment to resolving it. In their official statement, the airline conveyed the following sentiments:
“We are aware of a concern raised by one of our customers regarding their experience on flight 6E 6107 from Delhi to Mumbai. We want to emphasize our unwavering commitment to maintain the highest standards of food and beverage service on board.”
IndiGo further added,
“Upon investigation, our crew had immediately ceased the service of the specific sandwich in question. The matter is currently under thorough examination, and we are working closely with our caterer to ensure appropriate corrective measures are taken. We sincerely apologize for any inconvenience caused to the passenger.”
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