In a recent incident, a Bengaluru resident expressed intense dissatisfaction with Tata Motors after receiving a defective Tata Nexon car, valued at Rs 18.5 lakhs. The frustrated customer, Sharath Kumar, took to social media to slam the automotive giant for what he perceived as a lapse in quality.
The Problems Unveiled Upon inspection at the Tata Motors showroom, Kumar discovered a range of issues with his Nexon Facelift Automatic Petrol Fearless Plus.
The problems included mechanical issues, cosmetic defects such as water-filled headlights, scratches on the front bumper, quarter panel frame, tailgate frame, subpar welding, and improperly fitted door rubber beading.
Unsatisfactory Customer Service
Kumar promptly contacted the dealer, ‘Prerana Motors,‘ expressing his concerns. Despite vehicle registration in his name, Kumar labeled Prerana Motors as the “worst dealer of Tata Motors” due to their handling of the situation. Dissatisfied with the response from both the dealer and Tata Motors, he voiced his disappointment, stating that they showed little interest in providing a replacement or a refund.
Watch : https://www.instagram.com/reel/C0l36idR46Q/?utm_source=ig_web_copy_link
Social Media Outcry
Taking to Instagram to share his grievances, Kumar revealed that the proposed resolution from Tata Motors and the dealer involved accepting the repaired vehicle with a two-year extended warranty. Unwilling to settle for this option, Kumar urged others to be cautious and shared his frustration with the lack of acknowledgment of the mistake by the company and the dealership.
https://x.com/Shras007/status/1729395727787573638?s=20
Tata Motors’ Response
In response to the viral video, the official handle of Tata Nexon issued an apology, acknowledging the inconvenience caused. Tata Motors requested Kumar’s contact details for additional assistance, expressing a commitment to addressing the concerns promptly.
Escalation to Legal Action Despite the apology, Kumar remained dissatisfied and informed Tata Motors that he would escalate the matter to court, emphasizing his determination to seek a resolution to the issues faced with his Nexon car.
Public Reaction
The incident sparked reactions from other Tata car owners, with some sharing positive experiences from reputable showrooms and underscoring the importance of pre-delivery inspections. Others advised taking the matter to consumer court and emphasized the significance of thorough checks before accepting the vehicle.
Also read: https://funniestindian.com/unveiling-the-salaar-cast-paycheck/
