It is a well-known fact that customer service representatives deal with clients daily and in today’s world, customer care and service act as the front face of any type of business. Customer Service personnel are responsible for promoting business, solving issues, and cultivating wholesome connections.
when customer service is given priority company gets numerous benefits including more devoted clients, good feedback, and more favorable evaluations which eventually leads to more profits. That is why focusing on customer service is an important task.
However, not every company believes in providing excellent customer service rather than they believe in cutting down the intense competition in the industry. Poor customer service is the most prominent reason that results in bad feedback, especially when it comes from a well-known and established company.
Fortunately, the majority of big corporations have their customer service divisions but there are still disadvantages such as frequent complaints about the rude behavior of customer service representatives.
There are times when these customer care services don’t even bother to provide a reasonable solution.
It is the company’s responsibility to protect its employees’ rights.
Social media has proven to be a prominent platform for people to share their difficulties publicly. There is a handful number of reasons why it is a trend to post problems online. On the internet, the company’s reputation is always on the line, it is quicker and ensures a perfect solution to your problems and difficulties.
But sometimes, things don’t turn out to be as expected. A similar incident recently happened when an Amazon customer complaint grabbed a lot of attention on various social media platforms.
And the reason behind this will crack you up. So, without any further delay, let’s check out the whole incident:
An Amazon user wrongly mentioned the account of Civil Aviation instead of Consumer Affairs in his tweet
On Wednesday, an amazon customer named Ankur Sharma, stated that the price of the 11-inch tablet was never Rs. 1,76,900, as mentioned on the website, as they sold it with a 62% discount for Rs. 67,390. He shared a screenshot displaying the iPad Pro 11-inch on sale on the platform.
In his tweet, the user said,
“@amazonIN iPad Pro 11 inch was never of Rs 1,76,900. @MoCA_GoI pl take action for unfair trade practices”
But he made a mistake, as he tagged the Ministry of Civil Aviation in the post in place of the Ministry of Consumer Affairs.
Surprisingly, the Ministry of Civil Aviation replied to the tweet and stated that they are unable to assist. The ministry tweeted,
“We intend to help, but we are busy providing affordable air travel to India. #SabUdenSabJuden”
We intend to help, but we are busy providing affordable air travel to India.#SabUdenSabJuden https://t.co/ogDImlINJe
— MoCA_GoI (@MoCA_GoI) September 14, 2022
Following the Ministry of Civil Aviation’s remark, Amazon replied to the consumer, requesting further information regarding his problem. Amazon said,
“Thank you for flagging this. Kindly help us with the link of the product you’re referring to so that we can get this reviewed by our concerned team internally.”
Thank you for flagging this. Kindly help us with the link of the product you're referring to, so that we can get this reviewed by our concerned team internally.
-Hassan
— Amazon Help (@AmazonHelp) September 14, 2022
The MoCA’s reaction may not have resolved the user’s problem with Amazon, but it did start a discussion about the discount issue and “expensive pricing.” The Ministry’s tweet also cracked up netizens, as many people found it hilarious.