Air India, the esteemed national carrier of India with a rich aviation history dating back to 1932, has recently faced public criticism on social media regarding its in-flight amenities. Complaints have surfaced, particularly focusing on the quality of onboard food, contributing to passenger dissatisfaction. Additionally, misbehavior reports involving passengers and airline employees have been circulating.
This negative feedback hasn’t been limited to the general public; notable individuals, including celebrities, have openly expressed their discontent with Air India. Among them is Bollywood actress and sports anchor Mandira Bedi, who recently took to social media to voice concerns about the airline’s customer care standards.
Bedi expressed her dissatisfaction with Air India’s customer service in a post on January 4, detailing her repeated attempts to contact an Air India service executive. Despite her efforts, she claimed to have faced difficulties in reaching a service executive and criticized the airline’s service as the “crappiest” she had ever experienced, giving it a rating of 0/10.
“OMG @airindia get your act together! 6 calls to get through to Flying Returns on Sunday. With no call back as promised. And today 4 calls. And I still can’t get to speak to a service executive. If I didn’t have a ton of miles to use I would NEVER call you. Crappiest service that I have EVER experienced. Absolute 0/10.”
Air India responded promptly to Bedi’s complaint, acknowledging her feedback and assuring her that it would be shared with the relevant team for review and necessary action.
The airline also extended an offer of assistance in the future.
This exchange occurred against the backdrop of a broader trend where public figures, including actress Richa Chadha, have taken to social media to express dissatisfaction with travel agencies and airlines, cautioning their followers about their experiences.