The advent of meal delivery apps has undoubtedly revolutionized the concept of convenience in our daily routines. These platforms offer a hassle-free solution for moments when cooking isn’t an option. Ordering meals online and having them delivered to your doorstep has become a time-saving convenience for many.
Despite the widespread praise for these apps, there have been occasional reports of less-than-ideal experiences.
Recently, a woman found herself in an unusual situation with the popular meal delivery service, Swiggy.
Her encounter was so noteworthy that she felt compelled to share it through a viral social media video.
In the widely circulated video, Swati Mukund unveils what she terms as a “startling scam in the Swiggy realm.” In her video caption, she expresses her disappointment with Swiggy’s service, citing an incident where she paid 150 rupees for delivery over a short distance of 1.8 km.
@swiggyindia not cool at all! This has happened with me and a couple of others I know, and this isn’t what I expected of you. Honestly. I’ve been a user and a regular one at that, but I guess serving customers food or good service isn’t on your menu anymore. And I paid 150 rupees for delivery for a 1.8 km distance.”
Watch the viral video here:
https://www.instagram.com/reel/C4KI3H1qzB9/?utm_source=ig_web_copy_link
Swati narrates the incident where she placed an order on Swiggy at 8:20, with the app indicating that the money was deducted within a minute, and a promised 30-minute delivery window. However, by 9 o’clock, her order hadn’t arrived, prompting her to contact Swiggy’s customer service. To her dismay, the records showed a discrepancy in the order processing time, leading to a delayed delivery.
Despite her frustrations, Swiggy’s support team was reluctant to refund or cancel the order. Swati further reveals her conversation with a senior Swiggy representative, who assured her of improved staff training to prevent similar occurrences in the future.
The video, shared on Instagram, has garnered millions of views, igniting discussions on the reliability of food delivery services and the imperative for enhanced customer experiences.
Comments on the post reflect a mix of shared grievances and suggestions, ranging from advocating for cash on delivery to downplaying the significance of a ten-minute delay.
