As food delivery platforms like Zomato become integral to our daily lives, offering convenience and a variety of meal options, occasional issues with order accuracy have emerged. A recent incident has highlighted such a problem, where a customer discovered chicken in a meal she had ordered as vegetarian, sparking considerable discussion on social media.
Customer’s Complaint Goes Viral
In a recent case, a user named Himanshi took to X (formerly Twitter) to express her dissatisfaction after receiving chicken in a meal she specifically ordered as a vegetarian. She had chosen Palak Paneer Soya Matar and Millet Pulao from Eatfit, but was served Chicken Palak instead.
Himanshi’s post conveyed her frustration, especially since the error occurred during Saawan, a holy month for many Hindus who refrain from eating meat. She emphasized the inappropriateness of the mistake given her clear request for a vegetarian meal.
Her message read:
“I ordered Palak Paneer Soya Matar and Millet Pulao via Zomato from Eatfit. Instead of the Palak Paneer, I received Chicken Palak. Receiving chicken during Saawan, when I had selected only vegetarian food, is unacceptable.”
Have ordered the Palak Paneer soya matar and millet Pulao thru Zomato from Eatfit. Instead of Palak Paneer they have served chicken Palak. Delivering Chicken in Saawan is not acceptable when I have selected only vegetarian food.@zomato @zomatocare @deepigoyal @the_eatfit pic.twitter.com/pv46hoOXjT
— himanshi (@himisingh01) July 28, 2024
Zomato and Restaurant Respond
In response to the widespread attention, Zomato quickly addressed the situation. They apologized to Himanshi, acknowledging the inconvenience and stressing their commitment to honoring dietary preferences. The company promised to investigate the issue and provide an update soon.
The restaurant involved also issued an apology for the error. They expressed regret over the negative experience and requested Himanshi’s order details to investigate further and address her concerns.
We make amends for this mix-up and understand how distressing it must’ve been for you. We take your dietary preferences very seriously and would never intend to disrespect them. Please allow us some time to get this checked, we’ll get back to you with an update at the earliest.
— Zomato Care (@zomatocare) July 28, 2024
We make amends for this mix-up and understand how distressing it must’ve been for you. We take your dietary preferences very seriously and would never intend to disrespect them. Please allow us some time to get this checked, we’ll get back to you with an update at the earliest.
— Zomato Care (@zomatocare) July 28, 2024
Hey, we truly regret the meal experience and would like to look into this. Please message your order and contact details.
— Curefoods (Eatfit) (@the_eatfit) July 28, 2024
The incident has generated various reactions online.
Being from a family who runs a vegetarian chain of restaurants, I can say to all vegetarian folks that it is not possible to keep veg and non-veg food separated in Indian cooking setup. There are so many touch points that it is not possible at all to keep them separated.
— vaibhav maheshwari (@vaibhav_uiet) July 28, 2024
Better order from a traditional veg restaurant. Anyways big brands serve you frozen food, which they just keep on thawing and microwave…Just go and visit these dark kitchen once and see numbers of fridge and microwaves they deploy…You will not order again
— vaibhav maheshwari (@vaibhav_uiet) July 28, 2024
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