A woman recently took to X (formerly Twitter) to share her experience, alleging that a Zomato delivery agent “verbally abused” her office staff after they were 10 minutes late in collecting their order. She expressed disappointment with the service and criticized the agent’s rude behavior. However, her post sparked backlash from netizens, many of whom defended the delivery worker.
The incident involved Radhika Bajaj, a resident of Maharashtra, who found herself facing online criticism after detailing her negative experience with a Zomato delivery agent.
According to Bajaj, the agent verbally assaulted her office staff over a brief delay in picking up the order.
In her post on X, which tagged Zomato and its CEO, Deepinder Goyal, she voiced her frustration, stating, “Due to being 10 minutes late in receiving the order, this Zomato delivery boy started abusing my office’s personnel who went to collect the order. Zomato, why don’t you focus on improving the behavior of delivery boys?”
Due to 10 mins late in receiving the order this Zomato delivery boy started abusing my office’s personnel who went to collect the order. Zomato why don’t you focus on improving behaviour of delivery boys@zomato @zomatocare @deepigoyal
— Radhika Bajaj (@radhika_bajaj) October 20, 2024
You might wonder why she faced backlash when it was the delivery person who misbehaved. The reasons for the criticism are quite understandable.
Soon after Bajaj’s post, the comment section was flooded with varied opinions, with many users criticizing her for not recognizing the pressures faced by delivery workers on a daily basis. Bajaj later clarified her stance, saying,
“The concern is just that no one has the right to abuse anyone like this. Everyone deserves respect, whether they are a delivery boy or the CEO of a company.”
The concern is just that no one has right to abuse anyone like this. Everyone deserves a respect. Be it a delivery boy or be it CEO of company!
— Radhika Bajaj (@radhika_bajaj) October 20, 2024
While netizens did not entirely condone the delivery agent’s actions, many pointed out that even minor delays can impact a delivery worker’s ability to meet their targets, subsequently affecting their earnings and job performance. Additionally, some argued that delays could diminish the quality of the food ordered.
Usko 8k milta hai
Kya utney me vo din bhar Wahi intezar karey— कालू मदारी आया (@Zojilapass1) October 20, 2024
Cos he is losing money in that wait for 10 minutes. You got a call at the time delivery guy arrives and even more, an estimate WHEN he is going to arrive. Why didn’t YOU instruct your office person to be ready on-time for the pickup?
— Aman Sharma (@amansharmadb) October 20, 2024
Ten minutes is too much of a delay. It will also reduce the taste of the food and you will then rate the restaurant less than what they deserve. Your office personnel should have collected on time if they had nothing else to do and assuming they were delegated the task on time.
— Abhilash C (@abhilashc1981) October 21, 2024
Zomato quickly responded to Bajaj’s complaint in the comments, issuing an apology for the inconvenience caused to her and her staff. Their statement read, “Hi Radhika, we sincerely apologize for the disrespectful behavior of the delivery partner. This is unacceptable, and we’re committed to addressing it seriously. Please be assured, we’re looking into this matter and will reach out to you soon with an update.”
Hi Radhika, we sincerely apologize for the disrespectful behavior of the delivery partner. This is not acceptable and we’re committed to addressing it seriously. Please be assured, we’re looking into this matter and will reach out to you soon with an update.
— Zomato Care (@zomatocare) October 20, 2024
However, many netizens urged Zomato not to take action against the delivery agent over what they deemed a baseless complaint.
Stop entertaining baseless complaints, Zomato
— Conscience matters (@Opportunistshoo) October 20, 2024
@zomato kindly don’t take any action against delivery boy, just let them know , be nice to him please 🙏🏾
— risk (@Nneetu111) October 20, 2024
@zomato kindly don’t take any action against delivery boy, just let them know , be nice to him please 🙏🏾
— risk (@Nneetu111) October 20, 2024
What are your thoughts on this situation? Do you believe the delivery agent is at fault, or should customers be more aware of their orders and prepared to receive them? Share your views in the comments below.
