Zomato’s CEO, Deepinder Goyal, has made headlines after offering a job to a Bengaluru-based product manager, Bhanu, whose feedback on the new “Food Rescue” feature went viral. The feature, recently launched by Zomato, allows customers to purchase cancelled food orders at discounted rates.
In a post announcing the feature, Goyal explained that despite Zomato’s no-refund policy, over 400,000 orders are cancelled on the platform for various reasons. Following the announcement, many users shared their opinions, but one comment from Bhanu caught Goyal’s attention.
Bhanu, who is a product manager at a startup, shared his thoughts on how the feature could be improved. He suggested that the “Food Rescue” option should exclude cash-on-delivery orders and pointed out potential misuse of the feature, such as people ordering and cancelling food multiple times to receive discounts.
Goyal praised Bhanu’s ideas, replying with, “All this and more already in place. Good thinking, btw. Who are you and what do you do? Would love to know you more, and see if we can work together. DM me please if you wanna chat more.”
Bhanu responded by sharing that he frequently offers feedback to improve services for Zomato’s sister company, Blinkit, and emphasized his desire to contribute to such innovative platforms.
Deepinder Goyal clarified that the “Food Rescue” feature was created to address the massive number of cancelled orders on the platform. He noted that Zomato doesn’t encourage order cancellations due to the significant food wastage it causes, stating, “In spite of stringent policies, and a no-refund policy for cancellations, more than 4 lakh perfectly good orders get cancelled on Zomato for various reasons by customers.”
Have a look at viral convo:
validations
1.should not be applicable to COD
2.Cancellation should not be allowed if the delivery reaches 500 m to the delivery point
3.Chances of 2 idiots sharing meals ordering and cancelling at the same time getting a discount place
4.< two cancellations are allowed/ month.— Bhanu (@BhanuTasp) November 10, 2024
All this and more already in place. Good thinking, btw. Who are you and what do you do? Would love to know you more, and see if we can work together? 🙂
DM me please if you wanna chat more.
— Deepinder Goyal (@deepigoyal) November 10, 2024
We don’t encourage order cancellation at Zomato, because it leads to a tremendous amount of food wastage.
Inspite of stringent policies, and and a no-refund policy for cancellations, more than 4 lakh perfectly good orders get canceled on Zomato, for various reasons by customers.… pic.twitter.com/fGFQQNgzGJ
— Deepinder Goyal (@deepigoyal) November 10, 2024
Thanks a lot.
I am from Bangalore
Regularly use blinkit
I regularly keep giving suggestions to improve services via twitter by tagging your company.
Always thinking to reduce -ve impact and improve service delivery.
Working as a PM in a startup company.— Bhanu (@BhanuTasp) November 10, 2024
We don’t encourage order cancellation at Zomato, because it leads to a tremendous amount of food wastage.
Inspite of stringent policies, and and a no-refund policy for cancellations, more than 4 lakh perfectly good orders get canceled on Zomato, for various reasons by customers.… pic.twitter.com/fGFQQNgzGJ
— Deepinder Goyal (@deepigoyal) November 10, 2024
This exchange adds to the public’s growing interest in Goyal’s leadership style and his focus on user engagement. Last month, he made waves by delivering food with his wife, Grecia Munoz, in Gurgaon and also appeared on Netflix’s The Great Indian Kapil Sharma Show.
In the same episode of the show, Goyal shared a light-hearted story about romantic notifications on the Zomato app, joking that his marketing team took his suggestion to build a relationship with customers quite literally.
The viral post has further highlighted Goyal’s open-minded approach to feedback and innovation at Zomato
