The emergence of food delivery services has transformed the way we eat. Whereas dining out at restaurants was once the norm, many now prefer to order from the comfort of their homes using their smartphones. However, with this surge in popularity, food delivery services have also seen an increase in mistakes and a decline in accountability. Daily, stories of food mishaps circulate online, making us question the reliability of these services.
A recent incident has caught attention for its surprising twist. Despite delivering the wrong order, renowned food delivery platform Zomato responded to a customer in a way that left many bewildered.
Zomato Sends the Wrong Order to a Hyderabad Student
Ananya, a student from Hyderabad, recently experienced this firsthand when Zomato sent her the wrong meal. She had ordered chicken manchurian but instead received chicken 65. Frustrated by the mix-up, she reached out to Zomato’s customer support, which has become increasingly difficult to navigate since the introduction of their AI chatbot, Zia. While she managed to connect with a representative named Syeda, her issue remained unresolved. What particularly upset Ananya was Syeda’s response after a five-minute delay, which read:
“We request you to please have it… we are sure you will love it.”
average zomato experience pic.twitter.com/8EcoP9SN1P
— ananya🍉 (@ananyapotatoe) October 14, 2024
Ananya shared a screenshot of this chat, expressing her discontent.
Zomato’s Reaction to the Incident
In response to Ananya’s post, Zomato issued an apology for the mix-up and requested additional details. They wrote:
“Hi Ananya, we’re truly sorry for the trouble you have faced. This is not the kind of experience we ever wanted for you. Please DM us your registered phone number and order ID, and we’ll get things sorted at the earliest.”
Hi Ananya, we’re truly sorry for the trouble you have faced. This is not the kind of experience we ever wanted for you. Shoot us a DM with your registered phone number/ order ID, and we’ll get things sorted at the earliest. https://t.co/jcTFuGT2Se
— Zomato Care (@zomatocare) October 15, 2024
Public Reactions to the Incident
This interaction has sparked considerable discussion on social media, garnering over 500K views and 15K likes. While many users found the situation amusing, others pointed out the declining quality of customer service. Here are some of the responses:
Zomato you need to eat pakoda with L if this is how will reply 💀
— NIKHIL MISHRA (@D3vilsCall) October 14, 2024
Better than asking for photos of missing items 🥲
— Shivam (@Scmmishra) October 14, 2024
Zomato customer care is a joke. Scammers at best. I’ve switched to Swiggy.
— Atharva Deosthale (@athudeosthale) October 14, 2024
Zomato rep on hearing that you want a refund: pic.twitter.com/jLRufWU9fH
— Firas D (@firasd) October 14, 2024
I stopped using Zomato when Rider was running around in the city for 4 hours with my order! And CS was like wait for 15 mins more!
— TandooriNights (@Atmanirbharr) October 14, 2024
What are your thoughts on this food delivery mishap? Feel free to share your opinions in the comment section below.