With the rise of food delivery services, enjoying meals from our favorite restaurants has become incredibly convenient. Whether we’re at home or at work, ordering through our smartphones has made dining out almost effortless. However, recent incidents suggest that these services might not always be as reliable or health-conscious as we hope.
A recent complaint has highlighted a concerning issue. A customer was dismayed to discover mold on a burger he ordered from Burger King via Zomato, prompting a strong reaction from both the public and the companies involved.
Incident Details:
Yaman Dev Sharma ordered a Veg Whopper and fries from Burger King through Zomato. Instead of a satisfying meal, he was horrified to find that the burger was covered in mold. Sharma took to social media to express his frustration, tagging both Zomato and Burger King in his post:
“Ordered from Burger King via Zomato. After finishing the fries, I opened the burger (Veg Whopper) and discovered that they have introduced a new flavor: moldy bread. @zomato @burgerkingindia”
जोमाटो के ज़रिए बर्गर किंग से ऑर्डर किया गया. फ्राइज़ खत्म करने के बाद बर्गर (Veg Whooper) खोला, और मुझे आज पता चला कि उन्होंने नया फ्लेवर लॉन्च किया है. जहां बर्गर की ब्रेड के साथ फफूंद यानी मोल्ड फ्री में आ रहा है. @zomato @burgerkingindia pic.twitter.com/xG2VHLjQol
— Yaman Dev Sharma (@YamanDev) September 4, 2024
The post quickly went viral, sparking a range of reactions. Some people criticized Zomato for the delivery issue, while others blamed Burger King for sending out moldy food. Many shared their own negative experiences with food delivery services.
This is nasty 😳😳😳 ugh so terrible!🤢
— ThatsWhatSheSaid (@zeishahamlani) September 4, 2024
I also have same experience with @zomato that’ why I uninstall their app and their service is pathetic. After all the inconvenience they offer me ₹10 coupon to settle the matter. #boycottzomato
— Shashwat singh (@sshashwat3) September 5, 2024
Shame on you burger King for playing with the health of others
— Shadab khan (@Shadabkhan404) September 6, 2024
You are lucky enough to get this unique flavour.
Once they have delivered non-veg meal for me (self being pure vegetarian)while I have ordered veg.— bharat maheshwari (@bharat_aec) September 6, 2024
26 Aug, Delhi-Ajmer trip, at Kishangarh #burgerking. We asked for 2 veggie burgers (paid 207 ₹), got classic burgers. Team said ” receiving no veggies from behind”. why u took order?? We returned it. Poor hygiene, no AC or soap for hand wash, dirty washrooms.
— Shaily (@ShailyAg) September 6, 2024
Responses from Zomato and Burger King:
In light of the uproar, both Zomato and Burger King acknowledged the incident and reached out to the customer. Zomato responded with:
“This is very shocking. We are sorry you had to go through this. We will investigate it. In the meantime, a member of our team will definitely call you. Please DM us your registered contact number.”
यह बहुत चौंका देने वाली बात है। हमें खेद है कि आपको इससे गुज़रना पड़ा। हम इसकी जांच करेंगे। इस बीच, हमारी टीम का एक सदस्य आपको ज़रूर कॉल करेगा। इसके लिए कृपया अपना registered contact number हमें DM करें। https://t.co/jcTFuGSv2G
— Zomato Care (@zomatocare) September 5, 2024
Burger King also addressed the issue, stating:
“Hi Yaman, we never intend to provide such an experience. Can you please DM us your Contact Number, Store Location, Order ID, and Email ID so that we can get in touch with you? Rest assured we will investigate this thoroughly.”
Hi Yaman, we never intend to provide such an experience. Can you please DM us your Contact Number, Store Location, Order ID and Email ID so that we can get in touch with you. Rest assured we will investigate this thoroughly.
— BurgerKingIndia (@burgerkingindia) September 5, 2024
While the incident has generated significant outrage, we’re interested in hearing your thoughts. How would you react if you encountered a similar situation? Share your story in the comments section of this article.
