When booking a train or flight ticket, most travelers prefer window seats, especially when traveling alone. However, a recent incident left a passenger disappointed when the window seat he booked turned out to be an aisle seat on the Vande Bharat Express.
Passenger Highlights Seat Layout Error
Abhijeet Anand, traveling on the Vande Bharat Express from Varanasi to Prayagraj, faced this issue with seat number 34. Upon boarding, he discovered that the seat marked as a window seat on his ticket was actually an aisle seat, while seat number 33 was a window seat.
Taking to X (formerly Twitter), Abhijeet shared his experience by attaching a screenshot of his e-ticket and a picture of the seat arrangement. In his tweet, he clarified that he didn’t personally have a problem but advised the Indian Railways to address the issue for future passengers.
Tagging relevant officials, he wrote:
“Just a gentle reminder to check the seats 33 & 34 of C8 in 22435 for Window and Aisle Seating arrangement. I don’t have any problem with my current seat but this might become a problem for future passengers.
@IndianRailMedia @RailMinIndia @RailwaySeva Just a gentle reminder to check the seats 33 & 34 of C8 in 22435 for Window and Aisle Seating arrangement. I don’t have any problem with my current seat but this might become a problem for future passengers. pic.twitter.com/T6zd6Ndoz6
— Abhijeet Anand (@abhijeet10anand) December 15, 2024
Indian Railways Responds Swiftly
Indian Railways quickly acknowledged his grievance. The Railways Seva team responded:
For necessary action escalated to the concerned official @Drm_dli. We request you to please share Mobile No. with us preferably via DM. You may also raise your concern directly on http://railmadad.indianrailways.gov.in or dial 139 for speedy redressal.”
For necessary action escalated to the concerned official
@Drm_dli
We request you to please share Mobile No. with us preferably via DM. You may also raise your concern directly on https://t.co/JNjgaq1zyT or dial 139 for speedy redressal. https://t.co/utEzIqB89U— RailwaySeva (@RailwaySeva) December 15, 2024
Issue Resolved in Under 40 Minutes
Abhijeet thanked the Railways for their prompt action, sharing that two officials arrived to address the problem and rectified it within 40 minutes. He praised Indian Railways for their efficiency, stating:
“Thank you for your prompt response. Two people came and addressed the issue of the incorrect seating arrangements. It is truly commendable that Indian Railways took action and marked the problem within 40 minutes.”
Thank you for your prompt response. Two people came and addressed the issue of the incorrect seating arrangements. It is truly commendable that Indian Railways took action and marked the problem within 40 minutes.
— Abhijeet Anand (@abhijeet10anand) December 15, 2024
About Vande Bharat Express
Vande Bharat is a modern, semi-high-speed train with features like air-conditioned coaches, GPS-based passenger information systems, automatic doors, and comfortable seating. Capable of speeds up to 180 km/h, it significantly reduces travel time between major cities.
Have you ever faced a similar issue while traveling? Share your experience in the comments!
