A shocking incident in Mumbai came to light when a techie, Ohshin Bhat, alleged that a Rapido driver abused and threatened her after attempting to overcharge for a ride. Ohshin shared her ordeal on the social media platform X, posting a screenshot of the driver’s abusive messages.
According to Ohshin, the driver had listed his cab under the “Economy” category, which typically attracts more bookings due to lower fares. However, he demanded a higher price once she booked the ride. Adding to the confusion, the vehicle she was provided with fell under the “Premium” category instead of “Economy.”
Economy rides are usually hatchbacks and cost less, while Premium rides often involve sedans, which are more expensive.
When Ohshin refused to pay the extra amount, the situation escalated. The driver resorted to threats and verbal abuse, messaging her:
“Cancel kar do varna pel dunga khade khade (Cancel the ride or I will beat you up).”
He further insulted her, saying, “Bhikhari ki aulad (Child of a beggar),” and added, “Saste me chahiye paidal ja (If you want it cheap, walk).”
Feeling unsafe, Ohshin decided to cancel her Rapido booking and opted for an Uber instead. Eventually, the Rapido driver canceled the ride on his end.
i booked rapido economy and got a premium car(the driver has put economy type from his end to get more rides)
he asked me to pay extra as his car is premium, i denied and told him to cancel so hit me with the classic: pic.twitter.com/RUE0KK09jR
— ohshin (@ohshinbhat) December 19, 2024
Rapido Responds to the Complaint
Responding to the incident, Rapido issued an apology via its official handle, Rapido Cares. The company acknowledged the complaint, stating:
“We fully understand the seriousness of this matter, and we deeply apologize for the captain’s unprofessional behavior. Kindly share the ride details via DM so that we can prioritize taking action against the captain and provide you with an update.”
We fully understand the seriousness of this matter, and we deeply apologize for the captain’s unprofessional behavior. As requested earlier, kindly share the ride details via DM so that we can prioritize taking action against the captain and provide you with an update. (1/2)
— Rapido Cares (@RapidoCares) December 19, 2024
In order to ensure that stern action is taken against the captain and that this matter is addressed effectively, we are eagerly awaiting the requested details. (1/2)
— Rapido Cares (@RapidoCares) December 19, 2024
Rapido also assured that the issue would be addressed promptly and followed up on the complaint.
Public Outrage Over the Incident
The incident sparked outrage among netizens, with many expressing shock at the driver’s behavior. Several users criticized Rapido for its alleged failure to regulate driver conduct, urging the company to implement stricter measures to ensure passenger safety.
What in the world is going on? Why every time it’s Rapido! Only 😂😂
— Aryan Gupta (@aryangupta1411) December 19, 2024
too funny.
also i’ve found rapido to have the worst behaviour when it comes to their drivers, while blusmart to be the best.
— Akhil Varyani (@theupsolver) December 19, 2024
Tum v 2-3 gali de leti.
— Rahul Kumar Yadav (@_therahulyadav) December 19, 2024
I always get sada hua ganda car even if I book premium
— Being Blunt | SEO Freelance (@beingblunt123) December 19, 2024
Sunaya kyu nahi use acche se, pelne ki batt kr rha do khich ke dene thi…
— Samyak Bhaware (@SamyakBhaware) December 19, 2024
Increasing Concerns About Cab Safety
Cases of cab drivers using threatening or abusive language toward passengers appear to be on the rise, raising concerns about the safety and professionalism of ride-hailing services. Many social media users shared similar experiences, highlighting the need for better accountability and customer protection measures.
Have you ever faced a similar situation with a cab driver? Share your experiences in the comments.
