A family’s dining experience in Hyderabad took a shocking turn when an unpleasant surprise arrived with their meal. Vishwa Aditya, residing in Amberpet’s DD Colony, had ordered chicken biryani from Bawarchi Hotel via Zomato, eagerly awaiting a delicious treat. However, what they received was far from expected – a dead lizard hidden among the rice and chicken.
The unsettling discovery left the family horrified, leading them to share the incident on social media. The Telugu Scribe reported the event, expressing the family’s disgust and disappointment with the restaurant’s hygiene practices. This disturbing incident has raised concerns about food safety, not only with the restaurant but also with the delivery service, which connects customers with eateries.
హైదరాబాద్ ఆర్టీసీ క్రాస్ రోడ్ లోనీ బావర్చి హోటల్లో చికెన్ బిర్యానిలో ప్రత్యక్షమైన బల్లి
అంబర్పేట డిడి కాలనీ కి చెందిన విశ్వ ఆదిత్య ఆన్లైన్లో జొమాటోలో చికెన్ బిర్యానికి ఆర్డర్
జొమోటో బాయ్ తీసుకువచ్చిన చికెన్ బిర్యానిలో బల్లి వచ్చిందని కుటుంబ సభ్యుల ఆరోపణ
బావర్చి యాజమాన్యం… pic.twitter.com/5h0x1fltiQ
— Telugu Scribe (@TeluguScribe) December 2, 2023
Zomato acted swiftly, addressing the situation with the family and the public. The company reassured everyone by stating, “We have identified the issue and spoken to the customer. We take this very seriously and are working on appropriate next steps,” according to Zomato Care.
We have identified the issue and spoken to the customer. We take this very seriously and are working on appropriate next steps.
— Zomato Care (@zomatocare) December 3, 2023
Such incidents bring attention to the importance of restaurant hygiene and the potential risks associated with food delivery services. Although most establishments aim to follow safety protocols, occasional lapses point to gaps in accountability. Some restaurants may compromise hygiene practices due to high demand, cost pressures, or inadequate monitoring.
With the growth of food delivery services, many restaurants now manage both dine-in and delivery orders, often under time constraints. Without sufficient oversight, this increased pressure can sometimes lead to careless mistakes, impacting cleanliness and food safety standards.
