Online food ordering has become a convenient and common habit for many, with cloud kitchens gaining popularity for offering healthy, diet-friendly meal options. However, there have been increasing reports of unhygienic practices in eateries, particularly with food ordered via delivery apps. Customers often share such grievances on social media, sparking public concern.
Live Worm Found in Ordered Meal
A shocking incident from Bengaluru has brought food safety under scrutiny. A customer, who ordered meals from the well-known cloud kitchen FreshMenu via Zomato, discovered a live worm in his salad bowl. FreshMenu is recognized for its healthy meal options, but this incident has raised questions about hygiene standards.
The customer shared a video on Instagram showing the meal box with the worm wriggling inside. He refrained from opening the other boxes and stated that he had reported the issue to Zomato. Additionally, he noted a discrepancy in the receipt, which listed four items when he had only ordered three.
In his Instagram post, the customer wrote:
“#fitness #healthyfood #fssaiindia #zomato #food #homefood #gym. After a long time, I decided to have something from outside, and this happened. Please, guys, try to avoid outside food, and if you have no other option, then please check the food properly before eating.”
The post, tagged with the location Bengaluru, Karnataka, quickly gained traction online.
FreshMenu’s Apology
After the video went viral, FreshMenu issued a public apology, taking full responsibility for the incident. They explained that the lapse occurred due to a manual error in their preparation process.
The restaurant stated:
“At FreshMenu, we use 100% natural ingredients, exactly as they are available in nature, to bring you fresh and wholesome meals. While we have always taken the utmost care to ensure these are thoroughly checked during the preparation process, a manual error occurred in this instance, leading to this regrettable incident.”
They added:
“To address this matter, our team acted immediately upon learning of the incident. Our representatives visited you in person to understand your concerns and offer our apologies directly. Furthermore, we have identified the lapse in our processes and have taken strict disciplinary action against the team responsible to prevent such incidents from happening again.”
Public Reaction
The incident has sparked widespread criticism, with several social media users sharing similar experiences and urging others to opt for home-cooked meals. Many netizens expressed their concerns in the comments, questioning the hygiene practices of cloud kitchens.
If you’ve encountered a similar experience, share your story in the comments below.
As concerns around food safety continue to grow, this incident serves as a reminder to both customers and food providers to prioritize hygiene and quality