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    IndiGo’s Casual Reply Sparks Outrage After Woman Claims Her Mother Was Robbed On Flight

    Vandita SharmaBy No Comments5 Mins Read1K Views

    Robberies may not be uncommon, but the idea of being robbed mid-air is both rare and alarming. This was the experience shared recently by a Mumbai-based entrepreneur, Trisha Shetty, on the social media platform X. She recounted how her mother narrowly escaped being robbed during an IndiGo flight, an incident that has since gone viral.

    IndiGo

    Founder of SheSays Expresses Disappointment Over IndiGo’s Handling of the Incident

    Trisha Shetty, founder of SheSays, revealed details of the incident, alleging that a fellow passenger attempted to steal her mother’s belongings during flight 6E 17. According to Shetty, her mother’s handbag was placed in the overhead compartment by the airline staff. While her mother was asleep, another passenger reportedly took the bag and rummaged through it.

    Fortunately, her mother woke up just in time to see the individual returning the bag and making excuses. Despite complaints from multiple passengers about similar issues, Shetty expressed frustration with IndiGo’s staff, accusing them of being dismissive and uncooperative. She also noted that the airline crew failed to file a complaint, leaving her mother reliant on the support of fellow passengers to recover her belongings.

    IndiGo’s Generic Response Sparks Backlash

    Following the incident, Shetty’s tweets gained significant traction, prompting IndiGo to respond. However, the airline’s reply was widely criticized for being generic and insufficiently addressing the gravity of the situation. IndiGo’s response read:

    “Ms Shetty, we are concerned to hear this and wish to connect with you regarding the same. Requesting you to please share your contact details via DM so that we may assist you at the earliest. ~Team IndiGo”

    Many netizens criticized the airline for its lack of immediate action and called the response a standard corporate template.

    Public Reaction and IndiGo’s Reputation

    The incident reignited concerns about IndiGo’s declining service quality. Many social media users shared their disappointment, pointing out recurrent lapses in customer care.

    Adding to the controversy, the 2024 AirHelp Score Report ranked IndiGo among the worst airlines globally, placing it 103rd out of 109 airlines. The report criticized the airline’s performance in areas like customer service and on-time operations.

    IndiGo, however, refuted the findings, questioning the credibility of the report and its methodology. The airline argued that the sample size from India was undisclosed, and the evaluation criteria were inconsistent with global aviation standards.

    While IndiGo dismissed the report, the recent mid-air robbery incident further fueled dissatisfaction among passengers, with many alleging a noticeable decline in the airline’s service quality in recent years.

    IndiGo Ranking

    What’s Your Take?
    The incident has sparked widespread debate about passenger safety and service standards on domestic flights. Do share your thoughts on the matter in the comments below.

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    A seasoned writer and editor with over 3 years of experience in crafting engaging content for popular Facebook pages like The Confused Indian and The Funniest Indian. Over 3,000 articles published across various genres, blending storytelling, humor, and a deep understanding of diverse audiences. Passionate about creating content that resonates, entertains, and inspires, with a focus on impactful narratives that engage readers meaningfully.

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