The convenience of ordering groceries and food items online has become a significant trend. Despite its time-saving benefits, online shopping often brings challenges related to delivery and product quality.
Common issues include misplaced, incorrect, late, spoiled, or expired deliveries. Recently, an incident involving Amul’s high-protein buttermilk has raised concerns about food safety.
Ordering Dairy Products Online
Ordering dairy products online involves certain risks due to the need for specific temperature preservation to maintain freshness and safety. Delays in shipping can lead to spoilage, increasing the risk of receiving contaminated products.
Worms Found in Amul Dairy Product
Improper packaging and handling by delivery personnel can lead to food contamination or spoilage. Verifying the quality and freshness of online food orders can be challenging.
In a recent case, worms were discovered in Amul’s high-protein buttermilk ordered online.
The customer, Gajender Yadav, shared his experience on social media platform X, posting a video and photos of the worm-infested product.
Mr. Yadav, using the handle “@imYadav31,” revealed that his order, delivered 10 to 12 days after being placed, contained open boxes emitting a foul smell. He voiced his dissatisfaction, urging others to avoid purchasing from Amul’s website.
“Stop buying products from @Amul_Coop website. Hey Amul, you have sent us WORMS along with your high-protein buttermilk. I am writing to express my deep dissatisfaction after discovering worms in the buttermilk I purchased recently,”
he tweeted.
🚨 Stop Buying products from @Amul_Coop website 🚨
Hey Amul you have sent us WORMS along with your high protien buttermilk.
I am writing to express my deep dissatisfaction after discovering worms in the buttermilk I purchased recently. This experience was incredibly….. pic.twitter.com/vmLC4rp89z
— Gajender Yadav (@imYadav31) July 17, 2024
🚨 Stop Buying products from @Amul_Coop website 🚨
Hey Amul you have sent us WORMS along with your high protien buttermilk.
I am writing to express my deep dissatisfaction after discovering worms in the buttermilk I purchased recently. This experience was incredibly….. pic.twitter.com/vmLC4rp89z
— Gajender Yadav (@imYadav31) July 17, 2024
disappointing and has raised serious concerns about the quality and safety of your products.
I have always trusted @Amul_Coop for its commitment to quality, which is why this incident is particularly troubling. pic.twitter.com/SVRlSTLCiT
— Gajender Yadav (@imYadav31) July 17, 2024
It has not only ruined my experience but also made me question the integrity of your production and packaging processes
I would appreciate your prompt attention to this matter so that other customers can be saved from this.
Adding more to it. Almost half of the packets….. pic.twitter.com/rA4BIAD0yX
— Gajender Yadav (@imYadav31) July 17, 2024
Were opened/torn and buttermilk was already rotten. Extremely bad smell were coming from the buttermilk.
Kindly rectified the matter.@fooddeptgoi@Amul_Coop @FCI_India @fssaiindia @chiragbarjatyaa
— Gajender Yadav (@imYadav31) July 17, 2024
Were opened/torn and buttermilk was already rotten. Extremely bad smell were coming from the buttermilk.
Kindly rectified the matter.@fooddeptgoi@Amul_Coop @FCI_India @fssaiindia @chiragbarjatyaa
— Gajender Yadav (@imYadav31) July 17, 2024
https://t.co/QpWL9fhZJQ@Amul_Coop can u come and collect the products TODAY???
How long should I store them??
They are living WORMS— Gajender Yadav (@imYadav31) July 17, 2024
I have sent an email as well attaching all evidence and asked them to collect by today for their testing. I don’t want any false accusation from @Amul_Coop later.https://t.co/QpWL9fhZJQ pic.twitter.com/Za6yN4mPDh
— Gajender Yadav (@imYadav31) July 17, 2024
@Jayen_Mehta sir your kind attention is required here.
— Gajender Yadav (@imYadav31) July 17, 2024
Amul’s Response
The viral Twitter thread caught Amul’s attention. In response, Amul Kanpur offered a replacement and a refund, which Mr. Yadav declined. He was asked to dispose of the infested boxes.
Received DM from Amul…let’s wait for their response. pic.twitter.com/oqtzp3cP4X
— Gajender Yadav (@imYadav31) July 17, 2024
Update
Some1 from Amul Kanpur team called and apologized for this. They are issuing refund and were sending the product again. I have said NO FOR REPLACEMENT. They have accepted their mistake and asked me throw these boxes.
As per them they are putting things on dispatching…— Gajender Yadav (@imYadav31) July 17, 2024
Update 2
Call received from Amul Head Office, Gujarat. They are SORRY FOR THE INCIDENT. They have checked the timeline & as per them…..this happened because of delay from their logistics team/partner. They have assured me that they are taking this incident very seriously
— Gajender Yadav (@imYadav31) July 17, 2024
I had advised them that dairy products should be deliver within 3 days……delaying delivery because of their logistics team is harming the BRAND AMUL. They have assured me they will pass on the feedback and will surely work on this. If any of you are facing any problem
— Gajender Yadav (@imYadav31) July 17, 2024
With ur order with Amul…..u can tag me and I will try 2 send it directly to them.
They insisted on replacement & asked for another chance which I accepted only if they work on their logistics. They assured me that they are taking this matter very seriously & will improve
— Gajender Yadav (@imYadav31) July 17, 2024
Oh no!!! 🥲
When they said with high protein surely this is not what they meant! @Amul_Coop what the hell!Delhi man would be in papers again tomorrow! 😎
— Cards Wizard (@cards_wizard) July 17, 2024
Precisely why I have avoided ordering online till now.
— Sunderdeep – Volklub (@volklub) July 17, 2024
This is alarming. I have been ordering from their website, haven’t faced this issue. Are the products also impacted?
— Satyanweshi Donnie Baba (@dubeanupam) July 17, 2024
When did Amul start farming worms?
On a serious note this is unacceptable.@fssaiindia Please take a look.— Renoll Fernandes (@RenollFernandes) July 17, 2024
That’s because spillage during shipment, if you will email this with the pictures they will refund the amount right away no questions asked.
— Abhimanyu Singh (@SixPointerGuy) July 17, 2024
Mr. Yadav also offered assistance to others facing similar issues with Amul products. The incident sparked various reactions from netizens, highlighting the serious nature of the problem.
What are your thoughts on this issue? Have you encountered similar problems with online orders? Share your experiences in the comments.
